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Sinespace
Sinespace
  • Welcome to Sinespace!
  • Quickstart
    • Get Started - Viewer
      • System Requirements
      • Viewer Installation
    • Get Started - SDK
      • SDK Setup
  • Sinespace Viewer
    • Viewer Basics
    • Home
    • Outfits
      • Outfit IDs
    • Socialising
    • Shopping
    • Audio Streaming
    • Settings
  • Sinespace SDK
    • SDK basics
    • Avatars
      • Clothing
        • Clothing Item Settings
        • Importing and Uploading Clothing
        • Designing Detailed Clothing
        • Layers Guide
        • Clothing Variations
        • Male Clothing Resource Files
        • Male Hair Resource Files
        • Female Clothing Resource Files
        • Female Hair Resource Files
        • Advanced Topics
          • Attachments Vs Skinned Clothing
          • Boots And Heels
          • Cloth Physics
          • How to upload avatars
            • Full Body Replacement Costumes (no custom animations)
            • Full Body Replacement Costumes (with custom animations)
      • Attachments
      • Uploading Tattoos
      • Skins
      • Gestures
        • Set Up
        • Single Person Animation
        • Multi-Person Animations
        • Animated Cameras
        • Props
        • Visual FX
      • Unified Clothing And Skin (Metal and Tessellate)
    • Animation
      • Animation Production Workflow
      • Animation Tools
    • Furniture
      • How to upload items as furniture
      • Adding Poses to Furniture
    • Games
      • Racing Games
      • Shooter games FPS
    • Quests
      • Two Step Quests
    • Regions
      • Upload Settings
      • Export Settings
      • Platform Settings
      • Submission
      • Management
      • Lighting
      • Lighting an Interior
      • Navigation bake
      • Occlusion bake
      • Post FX
      • Creating Web GL Friendly Regions
    • Vehicles
    • Components
      • General
      • List
      • Components by Function
      • AnimatedVendorConsole
      • AnimationVendor
      • ATM
      • AudioReactive
      • AvatarAnimationEffect
      • AvatarAudioEffect
      • AvatarEffect
      • AvatarEffectCamera
      • AvatarEffectCameraMovement
      • AvatarEffectLUT
      • AvatarEffectNPC
      • AvatarEffectObject
      • AvatarEffectSnapshot
      • AvatarMultiAnimationEffect
      • BoatPhysics
      • BoatVehicle
      • Browser Surfaces
      • Buoyancy
      • CarPhysics
      • CarVehicle
      • CatalogVendor
      • ClickableActivator
      • ClickableVendor
      • ClickableWebsite
      • Clothing Item Settings
      • Day/night cycle
      • EdyCompatibleVehicle
      • FocusCamera
      • FollowAvatar
      • GravityZone
      • HoverVehicle
      • InventoryVendor
      • LensFlareDistance
      • LightDistance
      • LookAtController
      • Mailbox
      • MusicZone
      • NPCCrowd
      • PlanePhysics
      • PlaneVehicle
      • Pool
      • ProductVendor
      • Proximity Activator
      • QuestCounterClickable
      • QuestCounterProximity
      • QuestDesigner
      • QuestGameObject
      • QuestNPC
      • RenamerNPC
      • SailStrip
      • SceneBackgroundMusic
      • SceneSaveSettings
      • SeatImproved
      • SliderPhysics
      • SliderVehicle
      • StartableClothingRequirement
      • StartableGestureRequirement
      • StartableItemRequirement
      • StartableRoomVisit
      • StartableSitRequirement
      • StartableSnapshot
      • StartableTeleport
      • StartableTimedCounter
      • Statue
      • StreamingBackgroundMusic
      • SubstituteAnimationZone
      • SyncedPhysicsDoodad
      • TeleportLocal
      • TeleportPad
      • TeleportWorld
      • TerrainHolePunch
      • Timer
      • Tip Jars
      • TrailForwardVelocity
      • UpgradeAccountNPC
      • VehicleRespawn
      • VehicleSpawnStation
      • Virtual Goods
      • VIPCollider
      • VoiceZone
      • Volumetric Light
      • WanderingNPC
      • Simple State Machine
      • Simple Networking
      • Vehicle Respawn Station
      • Vehicle Respawn
      • Vehicle Physical Animator
      • Clothing Previewer
      • Clothing Extra Pattern
      • Scripting Runtime
      • Speedometer
      • Modular Buoyancy
      • Meta Balls
      • Collider Trigger Activator
      • Move Object
      • Scripting Resources
      • Scripting Events
      • Scripting Data
    • Extensions
    • General Info
      • Certified Creators Program
      • Content Processing
      • Content Protection
      • Review Policies
      • Intellectual Property
      • Unity Portal
    • Creating A Shop
    • Creating Items
      • Making Animated Doors
      • Spawnable Objects: Uploading and Spawning Objects in Space
      • Creating Menus for Interactive Objects in SineSpace
    • Videos
      • Basic Clothes
      • Volumetric Lighting
  • Curator Dashboard
    • Overview
    • Items
      • Currencies
      • Editing Item Info
      • Item Statuses
    • Transaction
    • Payout
    • Grid Management
  • Sinespace API
  • Registration & Grid API
  • Grids
    • Grid Basics
    • White Label Grids
    • Grey Label Grid
    • Customisation
  • Templates
    • Avatar Templates
  • Policies
    • EULA
      • Curator EULA
      • Payment EULA
    • Review Policies
      • End-User License Agreement
    • Content Protection
    • Intellectual Property
  • More Info
    • FAQ
    • Bug Reporting
    • Support Tickets
  • World Streaming
    • Troubleshooting
    • Network ports and firewalls
    • MacOS Permissions
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On this page
  • Video Services
  • Audio Services
  • Changing the Default Devices

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  1. World Streaming

Troubleshooting

This page has general troubleshooting information for World Streaming.

PreviousSupport TicketsNextNetwork ports and firewalls

Last updated 4 years ago

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Video Services

No Devices Detected / Wrong Device

If the video section reads "Permission Denied.", and Video device is "No Device / Unauthorized". See the instructions in the "No Devices" section for Audio below for how to grant access to the camera.

If Video device is incorrect - the device selected is missing, or wrong. you can change the default camera from Chrome's settings. See the section titled "Changing the Default Devices" below.

Audio Services

No Devices Detected / Wrong Device

Audio section reads "Permission Denied.", and Audio device is "No Device / Unauthorized".

This occurs if you have blocked permission to access the Microphone, or your system administrator has blocked this in your browser. To fix this, you may be able to click the 'Camera' in your address bar and manually grant permissions, for example:

Once you have done this, press 'F5' or refresh the page to retry access. If this still does not work, contact your system administrator for further help.

Changing the Default Devices

To change the default devices in Chrome, first open Chrome settings.

Then search for 'Camera' or 'Microphone' (depending on which device you wish to change)

From this section, you can then select a new default device

Refresh the 'World Streaming' page for these changes to take effect.

Opening Chrome Settings