FAQ

How do I move around?

Walking: You can walk around the virtual world by using the arrow keys on your keyboard. If you're familiar with playing video games on a computer, you can also make use of the inverted-T cluster, or WASD keys. Running: To run, simply hold down the Shift key while walking. Jumping: To jump, press the space bar. Optional mouse control: You can also move around by left-clicking at a spot on the ground. Your avatar will then walk to the specified point and stop. This is called the "click to walk" setting, and you can turn it off in the Settings menu if you like.

Can I fly?

Yes. To start flying, first press the F key. This will lift your avatar into the air, where you'll hover. You can then use the arrow keys or WASD keys to soar about. Press the E key (or Pg Up) to fly higher, and the C key (or Pg Down) to fly lower. Press the F key again to land.

How can I change my camera angle?

You can change your camera angle by holding the right mouse button down as you move your mouse. If you want to focus on a certain point, hold down the Alt key and click the right mouse button, then use your mouse scroll wheel to zoom in and out.
Pressing the F4 key on your keyboard will turn on Fly Cam, which is another useful way to explore your surroundings. Once enabled, use the A and D keys to pan from side, and the W and S keys to zoom in and out. If you want to rotate the camera in Fly Cam mode, hold down the right mouse button and move the mouse.

Do I need a mouse to use Sinespace?

Yes, you will need a mouse or a touchpad.

How can I visit different places?

Each region contains different locations that you can visit. You can travel to the locations within a region by clicking on the "Explore" button at the bottom of your screen, and then clicking on one of the landmarks.
If you want to travel to a completely different region, click on the "World Map" button. This will call up a list of places you can visit. Mouse over them, and click on the "Enter" button when you've found one you want to see. Once you've successfully traveled to the new region, you can use the Explore function detailed above to learn more about the locations within it.

Vehicles

How can I get a vehicle?

You can buy vehicles from the Sinespace Shop. When logged in to the platform itself, click on the "Shop" button located at the bottom of your screen. Once the Shop is open, click on the tab marked "Vehicles." You can purchase a vehicle by clicking on the "Buy" button located under the vehicle picture. Vehicles can be purchased with either Silver or Gold.

How do I drive my vehicle around?

To drive a vehicle, first click on the "Inventory" button located at the bottom of your screen. Scroll through your inventory items, and then click on the vehicle you want to use. When the "Drive" button appears, click on it, and the vehicle will spawn in your current region. Once the vehicle appears, click on it and you will automatically be placed in the driver's seat.
To turn and accelerate, use the arrow or WASD keys. Use the space bar to brake. To get out of the vehicle, just click on it again. The vehicle will automatically despawn once you have exited it.

Outfits and Clothing

How can I change my outfit?

To change your avatar's outfit, click on the "Outfit" button at the bottom of your screen. This will open the Outfit window.
To see all of the clothes and accessories you currently own, click on the individual "Wardrobe" buttons or on the "Inventory" button. To change your clothing, click on the item you want to wear and it will be placed on your avatar. We do have a layering system in place, so you can wear multiple items of clothing at one time.
Once you have chosen all the items you want to wear, click on the "Save and Close" button to save your avatar and return to the region.

How can I purchase more clothes?

To purchase additional clothes and accessories, click on the "Shop" button at the bottom of your screen. Once inside the Shop, click on the "Clothes" tab located at the top of the menu. You can browse our collection of clothes and accessories by using the search function or by clicking on the category tabs on the right. When you find an item you like, you can preview it by clicking on the item picture or the "Preview" button. Clicking on the "Buy" button will complete your purchase. Clothing and accessories can be purchased with either Silver or Gold.

How can I make a new outfit?

Our Outfit system allows you to create new avatar looks and save them for future use. To make a new outfit, click on the "Outfit" button. Once the Outfit window has opened, you will see a button on the left-hand side labeled "New Outfit." Click on this button, and two boxes will appear -- one that says "Enter a Name" and another saying "Base Male." Enter the name of the outfit (for example, "Business Casual Dress,") and then use the dropdown menu next to Base Male to specify whether this outfit is intended for a "Base Male" avatar or a "Base Female." Once you have done of these things, click the button that says "Create." You can then choose your avatar's hair, skin, clothing, and accessories. When you're finished designing your avatar, click the button labeled "Save and Close" to keep this outfit saved for whenever you want to use it. You can also use the dropdown menu at the top to see all the outfits you have made, and use the "Switch" button to switch to another saved outfit.

Friends and Communication

How can I add users as friends?

To add another user as a friend, click on their avatar and then click on the "More" button that appears on the right side of the screen. When the other user's full profile pops up, click on the "Add Friend" button in their profile.

How can I invite friends to my location?

You can invite a friend to join you in your current location by clicking on “Friends" button at the bottom of your screen, and then clicking on your friend's name. This will open a private chat window. Now click on the “Teleport” button located within this private chat window. Once your friend accepts your invitation, they will teleport straight to you.

How can I remove people from my friends list?

To remove someone from your friends list, click on the "Friends" button at the bottom of your screen. Find the person you wish to remove, and click on their name. This will open up a private chat window. Now click on the "Remove Friend" button located within this private chat window.

How can I talk to other people?

You can talk to other in-world users via public text chat, or by sending private text messages. To talk to other users in public chat, click on the chat window at the bottom of your screen and type out your message. Once you're finished, you can hit the Enter key on your keyboard or click the "Send" button in the chat window.
To send a private chat message, click on a nearby user. A private chat window will open, where you can type your message and send it by hitting the Enter key on your keyboard or by clicking the "Send" button. If you've added friends to your Friends list, you can talk to them at any time by clicking on the "Friends" button and then clicking on their name.
You can also talk to other people currently in the same region as you by using region chat. The region chat will always display the name of the region, such as Welcome Center, so you can easily identify it.

Can I voice chat with other users?

We have Vivox integrated into Sinespace. If a region creator has added Vivox zones, that means you can voice chat with other users in those zones. To activate this service, click on the "Voice Chat" button located at the bottom of your screen. Hold down the right Alt key while you're speaking, and let go of the right Alt key when you want to mute.

Can I e-mail other users within Sinespace?

Yes, you can e-mail other users in Sinespace by using our in-world e-mail feature. To e-mail a user, click on their avatar and then click on the "More" button that appears on the right side of the screen. Once their user profile is open, click the "E-mail" button to send them an e-mail. You can also send virtual items via Sinespace e-mail by clicking "Add an attachment."

My PC is lagging when I run Sinespace. What can I do?

Your best option is to adjust the graphics settings. For an easy fix, click the "Settings" button located in the bottom right corner of the screen, and drag the "Visual Boost" slider to its lowest setting.

How can I improve the visual quality of Sinespace?

You can increase the graphics settings to make the platform run faster. To do so, click the "Settings" button located in the bottom right corner of the screen, and drag the "Visual Boost" slider up. We also have Quick Settings designed to accommodate older PCs, mid-range PCs, high end PCs, and Gaming PCs. Choosing one of these will automatically lower or raise the Visual Boost slider to the appropriate level for your equipment. These settings will also enable or disable Post FX settings for our regions. If you want to manually control the Post FX settings, you can do so with the Advanced Settings menu.

Can I run Sinespace on an Ipad, Android, or my phone?

Right now Sinespace is only accessible with a PC that is running Windows, MacOS, or Linux. We have Android and iOS clients in the works, and you can access experimental versions on request. We are planning to release Sinespace across a range of devices in the future.

Why is there a button saying "Offline Mode?"

This usually means either that your internet is disconnected or you're currently behind a firewall that is preventing Sinespace from accessing the internet. You can still continue to play, but you won’t be able to see other users.

My character is stuck and I can’t move! What should I do?

There may be a couple of pesky bugs that cause your avatar to become stuck in a region. If you refresh the page, you'll unstick yourself and arrive back at your current region's default location. You can help us resolve this issue by sharing details of what happened. You can file a report with us by clicking the "Request Support" button under Help.

I found a bug. How can I report it?

If you find a bug, please click on the "Help" button located at the bottom of the Sinespace client, and then click on "Request Support." It will be helpful if you entitle the message "Bug Report," and then provide as many details as possible about what happened. This message will be sent to our support team for review. You can also submit a bug report on our forums on the Bug Report thread, or report the bug using Sine Wave's Freshdesk. You will have to create a new support ticket, and then fill in all of the details.

How can I see upcoming patches or news?

To see upcoming changes or news, visit our blog. To speak with fellow community members or learn more about our experimental features, visit our forums.

Currency

What are Silver and Gold, and how can I use them?

Silver is the currency of the platform. You can use it to purchase items from our in-world Shop, and to participate in activities. Gold is an alternative to Silver, which can be purchased with real life currency. Some items in the Shop can only be purchased with Gold.

How can I earn Silver?

You can earn Silver by doing various activities and quests.

Activities and Quests

How do I do an activity or quest?

Activities and quests are marked by an exclamation point icon on the map. To travel to an activity, click on the “Explore” button located at the bottom of your screen, and then click on the activity or quest name on the map. This will teleport you to the activity or quest. Now click on the item or avatar with the exclamation point hovering overhead, and the quest will begin.

How can I take a snapshot?

Our built-in Snapshot tool lets you take amazing snapshots and selfies. To get started, click on the "Snapshot" button at the bottom of your screen. This will open the tool, and present you with several options. You can add a filter, make your avatar strike a pose, change the camera angle, or add an overlay. You also have the option to capture the scene you want to photograph as a GIF, or to create a 360° image. Once you've chosen the settings you want, click the button labeled "Take Photo."
If you're not a fan of the picture you just took, you can click the "Retake Pic" button to try again. If you're happy with it, hit "Save and Upload." You can then name your image, add a description, and save it to your Sinespace album or your computer. You can also check the "E-mail" option if you'd like to e-mail a copy to someone in Sinespace, or make the image your profile pic by clicking on "Make Profile Pic."

I forgot my password. How can I reset it?

To reset your password, click on the "Sign In" button on our website then click on "Reset Your Password." We will send an e-mail to your registered e-mail address with a link to reset your password.

I forgot my username, how do I recover it?

If you have forgotten your username, you can find it on your account settings page.

How do I change my password?

You can change your password by logging in and going to your account settings page. Once you're there, type your current password and new password into the appropriate boxes and click "Update."

How do I update my e-mail address?

You can change your password by logging in and going to your account settings page. Once you're there, replace your current e-mail address with your new one by typing into the appropriate box, and click "Update."

Is Sinespace free to use?

Yes, Sinespace is completely free to play. Every user gets a free region, which you can access by clicking on the "Home" button. If you require more regions, you will have to purchase land.

Home Regions

What is a home region?

Your home region is your own personal area in Sinespace. You can decorate your region, invite friends to visit you, and and even hold parties! Your home region is ready and waiting for you as soon as you sign in to Sinespace -- just click on the "Home" button at the bottom of your screen to teleport to it. You can add additional areas by clicking on the "Home" tab and then clicking "Create New Room."

How do I travel to my rooms?

Click on the "Home" button at the bottom of your screen. You can teleport to any of the rooms you've created from here, and you can also disable and enable rooms.

How can I purchase furniture for my home?

Click on the Shop button at the bottom of your screen. When the Shop opens, click on the "Furniture" tab. This will allow you to browse through our catalog of furniture items and decor. When you find something you like, you can purchase it using the "Buy" button.

How do I place furniture in my home?

To place furniture in your room, you will need to click on the "Edit Room" button while standing in the room you want to decorate. Once you do, you'll see an Inventory manager appear at the bottom of your screen. Click on any item in the inventory, it will be spawned into the room. Once it is spawned, you can move it around with the tools located at the top of the screen.
If you hold the Alt key as you make your selection, the furniture will be placed on the closest surface below your cursor. If you do not have the Alt key pressed, the furniture will be placed on the floor. If you hold down Shift while placing, your furniture, it will temporarily deactivate the Snap and Align modes.

How do I decorate my home?

While standing in the room you want to decorate, click on the "Edit Room" button. This will bring up a suite of tools that you can use to decorate your room.

How do I buy a room design?

To buy a room design, click on the "Shop" button, and then click on the "Room" tab. You can browse through the available room designs. To buy one, click on the "Buy" button.

How can I change the room design of my home?

First, go to the home with the layout you want to change. When you are there, click on the "Edit Room" button, and then click on the "Design" button at the top of the screen. A pop-up called "Region Templates" will appear on the left side of the screen. Click on the room template you want to use, and then confirm or reject the change. Click on "Swap Template" to change the template.
When you swap region templates, all of the furniture in your room will be reset. The room will be empty, and you will need to decorate it again.

How do I change the light colors in my home?

To change the light colors, click on the "Edit Room" button. At the top of the screen, a button labeled "Lights" will appear. Click it, and when the pop-up opens, you will see a list of all the lights in your home. Use the "Brightness" slider to change the brightness of the lights, or click on one of the available swatches to change the color. You can also pick a custom color by clicking on the "Custom Color" button.

My payment went through, but I haven’t received my Gold yet. What do I do?

Please submit a support ticket with your transaction ID. As the subject, put "Payment: [your transaction ID]." (E.g "Payment: c4545433423.")

My credit card isn't working on your website, what can I do?

As a first step, please check to make sure you've entered your details correctly. If you still encounter problems making a purchase, please contact us with your account name, and we will get in touch shortly.

What payment methods do you accept?

We support a variety of payment methods, including PayPal, credit card, mobile phone payments and more.

Last modified 10mo ago